Last Updated: October 2025

Privacy Policy

Paylo is a product owned and developed by Fanal, a Saudi-based digital transformation company specializing in business systems and custom software solutions. At Fanal, we are committed to protecting your privacy and ensuring the security of your data in accordance with the highest standards and the applicable regulations in the Kingdom of Saudi Arabia.

By using Paylo or any of its services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to deliver a secure and reliable experience, including:

  • Account Information: phone number, name, email (if provided), and commercial or VAT registration number

  • Invoice and Client Data: client name, email, VAT number, invoice details, amounts, and notes

  • Files and Attachments: PDF invoices, logos, and “Paid” stamped copies

  • Technical Data: device type, operating system, and app usage data (to improve performance and security)

2. How We Use the Data

Your data is used solely for the following purposes:

  • Creating and managing invoices

  • Improving the user experience

  • Communicating updates or support messages

  • Complying with local invoicing and taxation regulations (ZATCA)

3. Data Protection

Paylo is committed to safeguarding your information by:

  • Encrypting data during transmission and storage

  • Restricting data access to authorized personnel only

  • Conducting regular reviews of digital security practices

4. Data Sharing

We do not share personal data with third parties except in the following cases:

  • When required by law or official authority

  • With government agencies (e.g., ZATCA or SDAIA) under official request

  • With selected service providers (e.g., cloud hosting or SMS gateways) essential to operating our services

5. Compliance with Local Laws

Paylo fully complies with the Saudi Personal Data Protection Law (PDPL), regulated by the Saudi Data & Artificial Intelligence Authority (SDAIA), and ensures that no personal data is transferred or processed outside Saudi Arabia unless permitted under the law.

6. User Rights

You have the right to:

  • Access and obtain a copy of your personal data.

  • Edit or correct your information at any time.

  • Request the permanent deletion of your account and data.

  • Withdraw your consent to data processing at any time.

To exercise these rights, contact us at: support@paylo.sa

  1. Cookies

Our website use cookies to enhance performance and personalize the user experience. You may disable cookies through your browser settings at any time.

8. Policy Updates

We may update this policy from time to time. Users will be notified of any major changes through the app or by email before they take effect.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at: support@paylo.sa or through the Help section within the Paylo app.

Fanal © 2025